Legal Information

These Terms, the use of OmanDoctors, and any non-contractual obligations arising from or related to the platform are governed by the laws of the Sultanate of Oman, unless mandatory applicable law provides otherwise.

Subject to mandatory consumer, labour, healthcare, data protection, or regulatory rules that may apply, the competent courts of the Sultanate of Oman shall have jurisdiction over disputes arising from or related to OmanDoctors, its platform services, provider listings, booking facilitation, communications, or legal policies.

Where a dispute is commercial in nature and falls within the jurisdiction of a specialized commercial or investment court in Oman, the dispute may be brought before the competent court in accordance with applicable Omani law. Nothing in this section limits a user's mandatory rights under applicable law or the authority of regulators, ministries, courts, or competent public authorities.

OmanDoctors.com is a healthcare directory, discovery, booking, and communication platform. OmanDoctors does not provide medical advice, diagnosis, treatment, prescriptions, medication dosage instructions, or emergency services. Information shown on provider listings may include publicly available information, provider-submitted information, and admin-reviewed directory information. Users should verify all important details directly with the relevant healthcare provider before relying on them.

OmanDoctors does not publish or promote health advertisements for specific healthcare providers, services, medical devices, equipment, discounts, offers, visiting doctors, or clinical claims unless the required approval has been obtained from the relevant authority. Standard provider directory listings contain factual contact, location, category, specialty, and service-summary information only and do not constitute endorsement, recommendation, medical advertisement, clinical advice, or a guarantee by OmanDoctors.

Online consultation features on OmanDoctors are intended to help users request communication with participating healthcare providers. OmanDoctors does not itself provide telemedicine, clinical services, diagnosis, treatment, prescriptions, emergency triage, or medical decision-making.

Participating providers are solely responsible for determining whether an online consultation is clinically appropriate, obtaining any required patient consent, maintaining medical records, complying with professional licensing and telehealth requirements, and advising the patient when in-person care, emergency care, or referral is needed.

OmanDoctors may provide technology tools such as booking, intake forms, messaging, payment initiation, reminders, and meeting-link fields. These tools do not replace the provider's professional judgment or regulatory obligations.

Telehealth-related workflows, consent wording, provider responsibilities, and platform limitations remain subject to legal, clinical, and regulatory review before any full commercial telehealth launch.

Users, patients, providers, and rights holders may contact OmanDoctors to report inaccurate listings, unauthorized listings, outdated contact details, privacy concerns, suspected misleading content, safety concerns, or content that may require regulatory approval.

OmanDoctors will acknowledge non-urgent complaints within 2 business days where possible and aims to review standard listing correction or takedown requests within 5 business days. More complex complaints, privacy requests, provider disputes, legal requests, or regulatory issues may require additional time.

Emergency medical situations must not be submitted through the complaint process. For medical emergencies in Oman, call 9999 or go to the nearest emergency department.

OmanDoctors may remove, hide, correct, suspend, or request evidence for any listing, job post, provider profile, review, advertisement-like content, or account where it reasonably believes the content is inaccurate, unauthorized, unsafe, misleading, unlawful, or inconsistent with platform policies.

OmanDoctors may process personal data and, in limited cases, health-related information submitted by users or providers for account access, provider listings, booking requests, consultation intake, communication, support, security, fraud prevention, analytics, and legal compliance.

OmanDoctors aims to handle personal data in accordance with applicable data protection requirements in the Sultanate of Oman. Users should not submit unnecessary sensitive information through the platform. Medical, clinical, or health-related information submitted through booking or consultation features is used only for the relevant platform workflow and, where applicable, shared with the selected participating provider.

OmanDoctors does not sell user medical information to advertisers. Privacy, access, correction, deletion, and complaint requests may be submitted through the official privacy contact: info@estio.org. OmanDoctors may require identity verification before acting on such requests.

This privacy and data-processing framework remains subject to periodic legal and technical review, including review of data retention, access controls, processor relationships, cross-border hosting, breach response, and healthcare-data handling.

Privacy contact: info@estio.org

جهة التواصل للخصوصية: info@estio.org